CUSTOMER CARE

To maximise the shelf life of your products, we recommend storing them in a cool, dry place away from direct sunlight, heat, humidity and excess moisture. Our products have been stress tested at high heats and low temperatures, so you will be ok to travel with them.

The PAO symbol (period after opening symbol) on all of our packaging highlights the shelf life of a product after opening. This symbol is an open jar with a number in it; for example, 6M indicates six months. Once opened, the products should be used within this time period as after this time the product quality will begin to deteriorate.

It differs from product to product and person to person, but it will take approximately 90 days to finish The Ultimate Plan when used twice daily. We tested the usage rates of products amongst a group of 30 testers before launching.

It differs from product to product and person to person, but it will take approximately 30 days to finish the products in The Essentials Edit when used twice daily. We tested the usage rates of products amongst a group of 30 testers before launching.

At the moment, we do not sell our products individually. We truly believe that the best results come from using all of our products together.

Purchasers of The Ultimate Plan have the ability to book a complimentary online skincare consultation. This is a 20-minute consultation with a certified aesthetician, who has been trained in our products. We will discuss your skin’s specific needs, your goals, our products and ingredients and the best use of The Ultimate Plan to get ready and radiant for your special day.

Yes, the products have been tested on sensitive skin. However, everyone is different and skin can react negatively to any ingredient, even a plant or fruit extract. It’s for this reason that we display the full ingredients list on our website and in our Product Brochure. If you’re unsure of an ingredient in a product, simply apply a coin-sized dollop to your inner wrist and leave it for approximately 12 hours. If you have an adverse reaction, the product probably contains a raw ingredient that you’re sensitive to, so we would recommend that you avoid it.

Our products have been formulated for all skin types, tones, textures and stages of maturity. Please get in touch at hello@thefaceplanner.com with any specific questions.

All six of our products should be used if you have oily skin. Don’t fall into the trap of not moisturising because you think you don’t need more hydration. Beware of harshly scrubbing when cleansing your face as this can encourage the skin’s oil production. You may want to use smaller quantities of the serum and moisturiser relative to your other products; a pea sized amount of each twice daily should be sufficient to keep your skin moisturised. Our products are lightweight, water-based and include ingredients such as niacinamide which is often recommended for those with oily skin.

All our products are safe and have been developed, manufactured and packaged in compliance with the laws, regulations and guidelines applicable in each country in which they are sold. Unfortunately, as a cosmetic brand we are unable to provide specific medical advice relating to our products. We would strongly advise speaking with your GP or midwife so that they can give you an accurate recommendation.

We have decided to use subtle fragrances in all products apart from THE EYE BRIGHTENER. This decision was made as we want the products to give the customer a full sensory experience. We do not use essential oils as fragrance as these can be drying and irritating to the skin.

Our ingredients and products have not been and never will be tested on animals.

All of our products have been tested to the highest standards for distribution in the UK, EU and US. We have also carried out consumer testing in the UK with an independent panel of 30 people.

- Parabens
- Animal-derived ingredients
- Silicones and their derivatives
- Sodium Laureth Sulfate (SLES) & Sodium Lauryl Sulfate (SLS) (sulfate surfactants)
- Mineral oil & waxes (paraffin & paraffin wax) and petrolatum
- Artificial colours
- Harsh fragrances - we do not use essential oils to fragrance our products
- Talc
- Microplastics (plastic microbeads)

Our products do not contain SPF protection. We recommend to use a separate SPF daily; our moisturiser should be applied first and once it has fully absorbed, apply a sunscreen as the final step in your skincare routine. Some of the SPF brands that we love are Supergoop and La Roche Posay.

We recommend using The Cleanser, The Balancer and The Protector twice daily. The Super Hydrator is a powerful serum containing vitamin C and hyaluronic acid which is best layered under The Protector as a morning product. We recommend using The Eye Brightener morning and night and The Revitaliser once per week. The Revitaliser works well as an extra boost of hydration when used up to three times per week as you get closer to your event. It can also be used topically on any redness or breakouts.

Yes, all genders may use and benefit from our products.

We are working towards a goal of introducing refillable packaging across all of our products. The caps, lids and pumps of all of our products are made from post-industrial recycled plastics which can be re-recycled. We chose glass bottles and jars for its lower environmental impact, durability and ease of reuse. Our outer packaging is made in the UK from FSC accredited cardboard, using biodegradable foils. We do not include secondary packaging within our Plans as we believe this is wasteful and unnecessary - ultimately ending up in a landfill.

The ingredients used in our products are a combination of naturally occurring and scientifically formulated ingredients that are non-irritating, non-toxic and highly effective. We do not label our products as ‘organic’, ‘natural’ or ‘clean’ as these labels do not have a consistent definition and do not guarantee a product’s safety or effectiveness. We are committed to using the very best ingredients and being certified ‘organic’, ‘natural’ and/or ‘clean’ does not always yield the best ingredient.

The ingredients list of our products can be found in the Product Brochure included with your purchase.

THE CLEANSER

AQUA, CAPRYLIC/CAPRIC TRIGLYCERIDE, PRUNUS AMYGDALUS DULCIS OIL, DICAPRYLYL ETHER, GLYCERIN, CETEARYL ALCOHOL, ALOE BARBADENSIS LEAF JUICE, GLYCERYL STEARATE, CETEARYL GLUCOSIDE, HYDROGENATED OLIVE OIL, LECITHIN, OLEA EUROPAEA FRUIT OIL, STEARIC ACID, CORYLUS AVELLANA SEED OIL, NIACINAMIDE, TOCOPHERYL ACETATE, CAPRYLYL GLYCOL, HYDROXYACETOPHENONE, PANTHENOL, 1,2-HEXANEDIOL, BEHENYL ALCOHOL, SODIUM LAUROYL GLUTAMATE, GLYCINE SOJA STEROLS, PYRUS MALUS FRUIT EXTRACT, TARTARIC ACID, HELIANTHUS ANNUUS SEED OIL, SOLUBLE COLLAGEN, GLUTATHIONE, VITIS VINIFERA SEED OIL, D-LIMONENE, CITRIC ACID, CITRUS LIMON FRUIT EXTRACT, OLEA EUROPAEA OIL UNSAPONIFIABLES, HYDROLYZED GRAPE FRUIT,
HYDROLYZED WHEAT BRAN, RETINYL PALMITATE, TOCOPHEROL, ASCORBYL PALMITATE, LINALOOL, PARFUM

THE BALANCER

AQUA, GLYCERIN, CENTAUREA CYANUS FLOWER EXTRACT, MALVA SYLVESTRIS FLOWER/LEAF
EXTRACT, CAPRYLYL GLYCOL, NIACINAMIDE, ASCORBYL GLUCOSIDE, HYDROXYACETOPHENONE,
1,2-HEXANEDIOL, CITRIC ACID, ROSA DAMASCENA FLOWER EXTRACT, ALLANTOIN, OLEA
EUROPAEA FRUIT OIL, VITIS VINIFERA SEED OIL, HELIANTHUS ANNUUS SEED OIL, SACCHARIDE ISOMERATE, GLUCOSE, SODIUM GLUTAMATE, SORBITOL, SODIUM HYALURONATE, UREA, HYDROLYZED WHEAT PROTEIN, LACTIC ACID, GLYCINE, SODIUM PCA, PANTHENOL, LIMONENE, PARFUM

THE SUPER HYDRATOR

AQUA, MALVA SYLVESTRIS LEAF WATER, XANTHAN GUM, GLYCERIN, PISUM SATIVUM EXTRACT, HYDROXYACETOPHENONE, CAPRYLYL GLYCOL, 1,2-HEXANEDIOL, ASCORBIC ACID, HYDROLYZED HIBISCUS ESCULENTUS EXTRACT, DEXTRIN, OLEA EUROPAEA FRUIT OIL, HELIANTHUS ANNUUS SEED OIL, VITIS VINIFERA SEED OIL, HYDROLYZED HYALURONIC ACID, D-LIMONENE, CENTAUREA CYANUS FLOWER EXTRACT, SODIUM HYALURONATE, CITRIC ACID, NELUMBO NUCIFERA FLOWER EXTRACT, LINALOOL, ACETYL TETRAPEPTIDE-9, PARFUM

THE PROTECTOR

AQUA, DECYL OLEATE, ISOAMYL COCOATE, GLYCERIN, OLEYL ERUCATE, POLYGLYCERYL-3
DICITRATE/STEARATE, ALOE BARBADENSIS LEAF JUICE, GLYCERYL STEARATE, XANTHAN
GUM, STEARYL ALCOHOL, HELIANTHUS ANNUUS SEED OIL, CAPRYLYL GLYCOL,
1,2-HEXANEDIOL, SOLUBLE COLLAGEN, HYDROXYACETOPHENONE, D-LIMONENE, SODIUM HYALURONATE, SOPHORA JAPONICA ROOT EXTRACT, ROSA DAMASCENA FLOWER EXTRACT, MALVA SYLVESTRIS FLOWER/LEAF EXTRACT, OLEA EUROPAEA FRUIT OIL, VITIS VINIFERA SEED OIL, ARGANIA
SPINOSA KERNEL OIL, ARCTIUM LAPPA ROOT EXTRACT, CITRIC ACID, MYRTUS COMMUNIS
LEAF EXTRACT, PISTACIA LENTISCUS LEAF EXTRACT, SACCHAROMYCES FERMENT LYSATE FILTRATE, LINALOOL, GERANIOL, PARFUM

THE EYE BRIGHTENER

AQUA, PRUNUS AMYGDALUS DULCIS OIL, ALOE BARBADENSIS LEAF JUICE, CAPRYLIC/CAPRIC
TRIGLYCERIDE, DICAPRYLYL ETHER, POTASSIUM AZELOYL DIGLYCINATE, ARACHIDYL
ALCOHOL, OLEA EUROPAEA OIL UNSAPONIFIABLES, GLYCERIN, BEHENYL ALCOHOL, PANTHENOL, HYDROGENATED OLIVE OIL, TOCOPHERYL ACETATE, OLEA EUROPAEA FRUIT OIL, MANNITOL, LAVANDULA ANGUSTIFOLIA FLOWER EXTRACT, CAFFEINE, CAPRYLYL GLYCOL, 1,2-HEXANEDIOL, GLUTATHIONE, MENTHYL LACTATE, HYDROXYACETOPHENONE, XANTHAN GUM, ARACHIDYL GLUCOSIDE, HELIANTHUS ANNUUS SEED OIL, VITIS VINIFERA SEED OIL, AMMONIUM GLYCYRRHIZATE, SODIUM LAUROYL LACTYLATE, CITRIC ACID, RETINYL PALMITATE, SODIUM HYALURONATE, ZINC GLUCONATE, CERAMIDE NP, CERAMIDE AP, PHYTOSPHINGOSINE, ACETYL TETRAPEPTIDE-9, CHOLESTEROL, AESCULUS HIPPOCASTANUM
SEED EXTRACT, CARBOMER, TOCOPHEROL, CERAMIDE EOP

THE REVITALISER

AQUA, PROPYLHEPTYL CAPRYLATE, DICAPRYLYL ETHER, GLYCERIN, POLYGLYCERYL-2
DIPOLYHYDROXYSTEARATE, PEG-30 DIPOLYHYDROXYSTEARATE, MAGNESIUM SULFATE,
BUTYROSPERMUM PARKII BUTTER, SILICA DIMETHYL SILYLATE, ZINC STEARATE,
HYDROXYACETOPHENONE, CERA ALBA, CAPRYLYL GLYCOL, 1,2-HEXANEDIOL, CHARCOAL
POWDER, TROPOLONE, HEXYL CINNAMAL, TOCOPHEROL, CITRONELLOL, GERANIOL,
HYDROXYCITRONELLAL, PARFUM

All of our products are proudly made in Italy. We work with a lab in Italy to source our ingredients and manufacture our products.

We offer payment by Klarna for The Ultimate Plan and The Essentials Edit. Klarna is an alternative to traditional credit but without any interest, which allows you to split your purchase into 3 payments. These payments will be automatically withdrawn from the debit/credit card you have on file with us every 30 days until the full order amount has been paid. There is no fee to use Klarna Pay in 3.

Please visit our Returns Policy for further information.

We offer free shipping for all orders in the UK. Free shipping is offered for all EU and US orders over $150. Duties and import taxes differ from country to country and are payable by the customer on receipt of their order. Our shipping is managed by DHL who offer tracking services for all of our shipments.

If your order arrives damaged, please contact us at hello@thefaceplanner.com with your order number and a photo of the damaged product(s).

We would love to work with Brand Ambassadors who are passionate about our products. Please contact hello@thefaceplanner.com with your social handles and/or website for more information.